1.1) These Terms & Conditions are a legally binding agreement between you as the Client and Pavia Party Club & Equipment Rental and Services, trading as Tender Babysitters Care Aruba (“TBC Aruba” or “the Service”), Paradera, Aruba.
1.2.) ‘Client’ refers to the person/family using TBC Aruba.
1.3) ‘Candidates’ refers to any person that TBC Aruba introduces to the Client.
1.4) The Terms & Conditions are the terms of which TBC Aruba offers the Client access to the services. By registering with TBC Aruba the Client agrees to abide by these Terms & Conditions.
1.5) Posting false, incomplete, inaccurate, or illegal information is strictly prohibited and may be punishable by law.
2. Client Obligations
2.1) Any correspondence, verbal, written, or email communication is confidential and the Client agrees not to disclose it to third parties.
2.2) All babysitting bookings must be made directly between you (the Client) and TBC Aruba (the Service).
2.3) The Client agrees to abide by each and all terms of the Service, either in person or via electronic correspondence.
2.4) The Client acknowledges that the candidate/babysitter may not be hired outside of the direct service from TBC Aruba, the Client relationship will be terminated if the candidate/babysitter is hired privately, and if caught client consents to allow us to sue for damages and loss of revenue for an amount no larger than USD 5000.=. Also, the babysitter will be responsible for accepting to work for you for damages and loss of revenue due to not adhering to our non-compete agreement. The amount also in conjunction with this breach of contract will be for an amount no larger than USD. 5000.=
2.5) The Client agrees there is a 4-hour minimum for bookings, thereafter, Clients are charged in 1-hour increments, payable to TBC Aruba.
2.6) The Client agrees to pay for all services in advance, in the way stated in the booking confirmation. By paying for a booking, the Client agrees to these Terms & Conditions and our Cancellation Policy.
2.7) The client agrees to provide parking space and pay parking fees if applicable.
2.8) The Client acknowledges and agrees that the hourly rate is USD 20 per hour, with a minimum of 4 hours per booking.
2.9) The hourly rate after midnight is USD 30 per hour. On official holidays in Aruba, including December 25, December 26 and December 31, the rate is USD 30 per hour, and USD 35 per hour after midnight.
2.10) The client agrees that transportation increases the hourly rate by an additional USD 10,= for the entire duration of the booking time. This Fee will be paid out in cash to the sitter upon arrival for the reserved babysitting services.
3. Service Responsibilities
3.1) TBC Aruba is a referral service and will make reasonable efforts to search, find, and refer potential candidates to hire and assign a babysitter. Keep in mind that the sitters you choose on the website may not be available however, we will do our best to find a suitable replacement.
3.2) Service refers to independent contractors, who are not an employee of the Client.
3.3)Client acknowledges and agrees that the sole obligation of the Service is to use reasonable efforts in locating Sitters that meet the job requirements and qualifications as specified by Client to the Service.
3.4) The Service screens Sitter Candidates for criminal history (certificate of good conduct), identity, references, driving record where relevant, and current CPR certification. This information remains confidential to the Service.
3.5) The Service providers will personally interview any prospective Candidate before she/he interviews with the Family.
3.6) The Service will only disclose if requested to the Family the relevant information for each prospective Candidate. (Name-Last Name)
4. Sitter Responsibilities
4.1) Uphold the highest level of safety and well-being of the children. Kids must have an acceptable grade of respect and behavior.
4.2) Provide a nurturing and engaging environment.
4.3) One babysitter will supervise a maximum of 3 children when all children are 3 years or older. If any child is between 11 months and 3 years old, the maximum is 2 children per babysitter. A baby under 11 months (0 – 11 months) must always have a dedicated babysitter, booked separately; this is mandatory. If you have more children than these limits allow, an additional babysitter must be hired.
4.4) Plan and prepare meals and/or bottles to feed children only if instructed by the parents with a specific order in writing of what needs to be prepared.
4.5) Dress the children and/or change diapers.
4.6) Place the children down for naps and/or bedtime.
4.7) Our Babysitters will not perform housework during working hours. This includes but is not limited to play areas, toys, dishes, and all items used during care. The babysitter’s sole responsibility is to watch over the kids at all times to safeguard their well-being. Our babysitters will not perform housekeeping work. You may not request nor demand to wash dishes or do laundry work. The babysitter may do a voluntary chorus of her own free will which you can Tip her if she did do a good job for you.
4.8) Household Duties and Water Activity Liability Policy
Household Duties.
The Babysitting Service is limited to the supervision, care, and safety of the child(ren) under the sitter’s care. Duties such as washing family dishes, laundry, housekeeping, cleaning of the residence, meal preparation for adults, or other household-related tasks are not included within the standard babysitting services provided.
Any request for additional household duties shall be considered separate from babysitting services and may be performed solely at the sitter’s discretion. If the sitter voluntarily agrees to perform such additional tasks, the Client agrees to provide a gratuity of no less than Twenty Dollars (USD $20.00). The sitter reserves the absolute right to decline any such request, regardless of whether a gratuity is offered.
Swimming Pools, Beaches, and Water Activities.
For safety and liability reasons, sitters are not required or obligated to enter, supervise from within, participate in, or accompany children into swimming pools, hot tubs, oceans, beaches, lakes, or any other body of water.
Should the Client specifically request that a sitter accompany or supervise a child in or around any body of water, such participation shall be entirely voluntary and subject to the sitter’s acceptance. By making such a request and if the sitter agrees, the Client acknowledges and agrees that:
Safe Environment Requirement.
Babysitting services must be provided in a safe, secure, and controlled environment. The Company and/or sitter reserve the right to suspend, refuse, or immediately terminate services without liability if, in their reasonable judgment, the environment presents a risk to the health, safety, or well-being of the child(ren), sitter, or any other person present.
Nothing in this Agreement shall be construed as creating a duty on the part of the sitter or Company to assume responsibility for hazardous activities that fall outside the normal scope of babysitting services. This provision shall be interpreted and enforced to the fullest extent permitted by applicable law.
5. Terms of Payment
5.1) Client acknowledges and agrees that the Service facilitates the compensation between Client and Sitter, Client is responsible for paying Service directly and in advance to TBC Aruba. Any extra hour of service is paid in cash directly to the sitter, and the Client informs TBC Aruba by WhatsApp or email of the extra hours worked and the amount paid in cash.
5.2) In the event the Client fails to pay Service all amounts, the Service refers such matters to a collection agency in your respective country.
6. Confidentiality
6.1) All data provided to and/or gathered by the Service in the investigation of the Client is confidential and will be held in strict confidence by the Service and its employees.
6.2) The client agrees to keep all information provided by the Service confidential and will continue to keep that confidentiality at all times.
7. Cancellation Policy
7.1) We strictly enforce a 24-hour prior cancellation and modification policy for all standard babysitting reservations. For last-minute and sudden changes in your pre-booked and paid reservation, we will charge a USD20,= fee to change your reservation. We charge 100% of the reservation change upfront and it’s not refundable should we be able not to change your reservation due to the non-availability of a babysitter for that period.
7.2) If the reservation is canceled or modified with less than the required 24-hour notice, the Client will be billed a flat rate of USD 60,= to compensate Sitter for lost hours.
7.3) If the reservation is canceled with less than 24 hours notice, the Client will be billed for the entire booking.
7.4) Cancellations or modifications to your babysitting booking are not guaranteed outside the cancellation time frame and will not be honored for refunds if we can meet your request to change or cancel your booking. For Changes we charge USD 20.00 upfront none refundable without any guarantee whatsoever the change is successful.
7.5) Our babysitters must be treated with respect and kindness at all times. If you or your children engage in any form of disrespect or mistreatment toward our babysitter, you will be notified of the incident via email.
Our babysitters are entitled to a 15-minute break after every four (4) consecutive hours of service. This break may be used to eat, rest briefly, or use the restroom as necessary.
This break is mandatory and non-negotiable, and by booking our babysitting service, you acknowledge and agree to this policy.
If a babysitter is not permitted to take the required break, the babysitter reserves the right to terminate the service immediately. In such circumstances, no refund will be issued for any remaining or unused service time.
If your children refuse to follow instructions, behave disruptively, or otherwise fail to cooperate with our babysitter, you will be informed by email or text message. Should this behavior continue, our babysitter reserves the right to discontinue services for her safety and well-being.
In addition, if drug or alcohol use—or the use of any other illegal substances—is occurring in the home, or if parents are engaging in loud arguments, yelling, or any other behavior that creates an unsafe environment, we reserve the right to cancel the service immediately and without prior notification.
The safety of our sitters is our highest priority. If at any time a babysitter feels unsafe for any reason—whether due to the situations described above or any other safety concern—we reserve the right to terminate the service immediately. Any portion of the service that has not been provided will be refunded in cash wherever possible.
Cancellations of this nature will be handled in person by the company’s directors, who will issue the cash refund upon your signing of the refund receipt and service cancellation notice.
Please note that the company reserves the right to issue a cash refund only after a formal investigation of the incident has been completed. Following the incident, the client will receive an email detailing the report and will have 24 hours to respond with an explanation of the situation.
If the incident involves a serious safety violation, our babysitter is authorized to document the situation through any appropriate means, including video, photographs, or audio recordings.
All collected information will be securely stored by the company solely for the purpose of verifying the incident. This information will remain confidential unless a dispute is initiated by the client, including but not limited to a chargeback or other formal claim. By utilizing our services, the client acknowledges and authorizes both the babysitter and the company to record safety violations for verification purposes when necessary.
If a safety violation can be verified as described, the client forfeits any right to issue a chargeback for services rendered, and no refund will be issued.
Release of Liability
I agree, in taking advantage of TBC Aruba, as a babysitting referral service based in Paradera, Aruba, to release and hold harmless TBC Aruba from any claims, demands, suits, cost, and charges in connection with or arising out of the child care service, including but not limited to bodily harm, injury to a child(ren), property damage, except only for loss, harms, or injury occasioned by gross negligence or intentional misconduct by TBC Aruba. In the case of a medical emergency, I understand that the service will act on my behalf if attempts have been made to contact me and I wasn’t available.
8. Governing Law
8.1) These Terms & Conditions and every booking are governed by the laws of Aruba. Any dispute will be submitted to the competent court in Aruba (Court of First Instance of Aruba), unless the law requires otherwise.
8.2) If any part of these Terms & Conditions is found to be invalid, the remaining parts stay in full force.
9. Partner Referral Bookings
9.1) Bookings made through a partner referral link or partner code (for example from a travel guide or website we work with, such as ArubaBuddies.com) are made directly with TBC Aruba (Pavia Party Club & Equipment Rental and Services, trading as Tender Babysitters Care Aruba). The agreement is solely between the Client and TBC Aruba. The referring partner is not a party to it and does not act as our agent.
9.2) Referral partners cannot accept bookings, payments, changes or cancellations on our behalf, and cannot promise sitter availability, rates, discounts or refunds. All bookings, payment links, changes and cancellations are handled only by TBC Aruba, through tbcaruba.com, by e-mail to info [at] tbcaruba [dot] com or by WhatsApp at +297 630-3703.
9.3) The rates, availability and Terms shown on tbcaruba.com at the time of booking apply. Information on partner websites is for guidance only; if it differs from our website, our website prevails.
9.4) A partner referral code only identifies the partner that referred you. It gives no discount on babysitting.
9.5) These Terms & Conditions and our Cancellation Policy apply in full to partner-referred bookings, without exceptions. Cancellations and refunds are handled only by TBC Aruba under our Cancellation Policy; a referring partner cannot grant any refund, credit or exception.
9.6) To pay referral commissions, we record that a booking came from a partner. We share only the booking number, date, service booked and amount with that partner, never your name, contact details or payment information. Partner links may place a cookie in your browser for up to 30 days to recognize the referral.
