+297-7313801 info@tbcaruba.com

Frequently Asked Questions

Why should we use a babysitting service?

We know you wouldn’t want just anyone in your home, and we wouldn’t want that for you either. Aruba has no required standards for temporary childcare, but BEST BABYSITTING SERVICES does!

With this in mind, we have taken the time to find the most qualified, dependable, and verified sitters, so you know exactly who is in your home and with your children.

BEST BABYSITTING SERVICES is the only babysitting service that is fully staffed and trained and insured.

Can I meet the Sitter beforehand?

Our rigorous screening process is meant to alleviate any stress and apprehension of having a new sitter in your home; hotel or villa and with your children. 

If a sitter is new to your family, we suggest booking 30 minutes early, this will allow time to engage with your sitter and children.  

What's the screening process for Sitters?

BEST BABYSITTING SERVICES requires sitters to pass our rigorous 10-Point Screening Process.

The safety of your children is the most important value we uphold, which is why we take these extra steps to ensure our sitters have passed our hiring process.

Are Sitters CPR & First-Aid certified?

Yes. All of our sitters are required to be CPR certified upon hiring so that in the event of an emergency, the sitters are equipped to act accordingly. 

What if my child has special needs?

BEST BABYSITTING SERVICES is happy to work with you in finding a sitter that is familiar with, and capable of, the care and needs of a special needs child. 

What if we don't like our Sitter?

BEST BABYSITTING SERVICES wants you to have the best possible experience, this is why we only hire the best! 

If for some reason it is not a match between your family, and one of our sitters, we will find a replacement sitter immediately; just let us know. 

Can we get updates during the booking?

Yes! We encourage you to communicate with your sitter while you are away so that you feel most comfortable. Sitter’s are instructed to update the parent(s) every few hours unless otherwise specified from the parent(s).

Can I request the same Sitter?

Yes. You can favorite your top Sitters.  Pending the schedule of the sitter, we strive to match you with your preferred sitters!  

How do we pay the Sitter?

You don’t.  BEST BABYSITTING SERVICES holds all credit card information on file in order to confirm your reservation.  Your card will be charged once the booking has been completed. BEST BABYSITTING SERVICES will allocate pay to your sitter.

Can I book a BEST BABYSITTING SERVICES sitter outside of BEST BABYSITTING SERVICES?

Reservations must be booked exclusively through BEST BABYSITTING SERVICES. BEST BABYSITTING SERVICES is under strict contract to not work for any client or third party outside of BEST BABYSITTING SERVICES. No exceptions. If you hire one of our sitters out of our reservation system without us knowing you will be exposing that sitter to a legal problem in the following aspects:

* No insurance coverage

* Monetary Fine due to not adhering to our agency work contract

* Being de-platformed from our website and also fired from our agency.

 

 

How to cancel a reservation?

BEST BABYSITTING SERVICES’ cancellation policy is strictly enforced. Cancellation or modification for 1-time babysitting requests made less than 24 hours before reservation time will be charged our flat fee of $75. 

For all reservations, we charge 100% of the canceled bookings upfront.

Cancellations and/or modifications must be made directly through the BEST BABYSITTING SERVICES corporate team, and never with your sitter. No exceptions. 

Cancellations are allowed as per our cancelation policy only.

 

Do we need my credit card to book?

BEST BABYSITTING SERVICES will charge your card, upfront right after your reservation has been confirmed.  We do not hold credit card information. You will process your payment directly from the comfort of you home via our secure payment link system.

Can I book a part-time Sitter?

Yes!……. You can book a Sitter through BEST BABYSITTING SERVICES for hourly care.  While we can’t guarantee one Sitter, you’ll have an option of 1-3 candidates to use on rotation; always depending on availability.

Are you a local service?

Yes!  BEST BABYSITTING SERVICES is family owned and operated at all locations across the Island of Aruba.